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Central Illinois' IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Premium IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Decatur Computers Inc., we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

IT Questions?

If you have questions about whether or not our IT services platform is right for your business, simply complete and submit this form and one of our trusted IT professionals will promptly respond to your query!

What Our Clients Say

  • Saved my WEDDING!
    Residential Client

    This past year I have been planning my wedding, and I have a ton of spreadsheets and documents on my computer pertaining to the “big day”.  I saved everything on an external hard drive just in case. One day I went to get one of the documents off of the hard drive and of course there were no documents in the file. My computer is very old so I have worried about it crashing. I have no clue where to take it to find out what went wrong. I was telling my cousin Steve Turner about it and he suggested Decatur Computers. I took it in, I was only there for about 10 minutes, they had great customer service, said that they would call me in a few days to let me know what they were able to do. I got a call that week, they not only retrieved everything on the hard drive but they also increased the speed of my computer so we were able to wait a bit longer to buy a new one. I would definitely recommend anyone to Decatur computers.

  • These guys do a great job!
    Residential Client

    "These guys do a great job! I took my computer in to be updated and they not only did that but they got rid of all the bugs and viruses and it runs much faster. Then when I got home with the upgrade my printer wouldn’t connect. I called them up and they connected to my computer from their location and within half hour they had me back in service!  It was also kind of funny watching them move the mouse and different things going on the screen while I was sitting here not moving a thing. :)"

  • Excellent service 
    Residential Client

    Decatur Computers has given us excellent service in our computer needs. The staff provides professional, immediate service. A telephone call to them gets immediate help with any of the needs we have had with our current system. We are most happy to have them available, and the prices have been right!

  • Prompt, efficient and affordable computer service
    General Fence

    “Decatur Computers has always provided prompt, efficient and affordable computer service at our home as well as at our place of business. We have also purchased several new computer systems from them and have been very pleased with the products they recommended for purchase. The technicians are always courteous. Any technical issues or problems we have had, they have addressed quickly to ensure that we had minimal down time if any at all. I would highly recommend Decatur Computers to anyone whether it be for residential or business services.”

  • The staff is very professional.
    Owner/Operator, Starship Billiards and Buffalo Agency Inc.

    “I run two small companies and have relied on Decatur Computers for over 7 years. The staff is very professional. One business runs a POS system the other data management . They are fantastic with both. There has never been a problem they cannot fix, even though both systems are very different. I would strongly recommend them to anyone for whatever they need.”

  • Great service and fair pricing!
    CEO,  EHC Admin Service

    “I have worked with Decatur Computers for over 10 years. I have always had great service and fair pricing. Now that I have my own home based business I am looking forward to the continued relationship. The staff is always courteous whether it is on the phone, in shop or off site. I know that I can count on them to fix my problem or answer my question.”

  • I would highly recommend Decatur Computers Inc.
    Plant Director/Operator, Jacobs Field Service

    With today’s technology advancing so fast it is nice to know there is a one stop shop for all technology problems.  I personally have gained a lot of knowledge and had the best assistance with all my computer and software issues I have encountered.  I would highly recommend Decatur Computers for anyone’s personal and business needs.  As I always say ‘Why try to fix your own computer when that is what Decatur Computers does'”

  • Go Above and Beyond

    Decatur computer and their staff go above and beyond to serve their customers. Mathew was very friendly and informative through the repair process. I received emails through the entire process updating me on the progress of my repair. I would highly recommend Decatur computer to anyone i know for repairs or upgrades. Thanks again to Mathew his great customer service and hard work.

Latest Blogs

A Recent Data Theft Shows Us What to Watch Out For

What Happened?

We aren’t shy about informing our clients about the potential dangers of allowing access to more than an employee needs to do their job. This is a practical example of why we say that.

The (now former) Trend Micro employee was able to access more data than they needed to have. Trend Micro provided a pretty succinct explanation of the situation, saying that the employee was able to “gain access to a customer support database that contained names, email addresses, Trend Micro support ticket numbers, and in some instances telephone numbers. There are no indications that any other information such as financial or credit payment information was involved…”

The perpetrator's name has not yet been made public, but whoever they were, they were able to bypass Trend Micro’s internal protections.

Consider what it would take for a phone scam to really be convincing: really, if you were called by someone from “Trend Micro” who knew who you were and that you were a user of their product, you wouldn’t have much reason to doubt them, would you? The data that was up for grabs at Trend Micro contained much more information than that, making it potentially even more valuable to a cybercriminal or scam artist.

You Need to Watch Out for Unsolicited Tech Support Calls

As you might imagine, this scam has been around for about as long as there have been personal computers and is in no way exclusive to Trend Micro customers. Tech support scams have been used to target users for years, often profiling users by their age to find victims more likely to fall for the ruse. Combining this profiling with scare tactics and put-on urgency, the scammer is able to shock their target into handing over their credit card information or allowing the scammer to access their PC remotely.

It isn’t uncommon for these scammers to identify themselves as a member of some “Microsoft Windows support team” or another support company. If the targeted business is big enough, a scammer may just claim to be from the IT department.

This is why you have to be sure that all of your employees know how to have their technology support questions addressed through the right channels.

You Also Need to Keep Your Employees from Accessing More than They Need

Take a critical look at the permissions you afford your employees as far as your network is concerned. How accessible are the folders you store your sensitive information in, like a client’s personal data or financial information?

Best practices dictate that an employee only be given access to what they need to do their job, while common sense dictates that you can’t make an employee’s job too difficult for them, either. Striking a balance between the two can be tricky but working with your IT provider to establish permissions makes it far easier.

If you want to avoid potentially running into a similar situation as Trend Micro did, enforcing security policies is a step you need to take. Doing so should include access control to certain files and areas of your network, requiring MFA/2FA (multifactor/two-factor authentication), and quite a bit of planning to put it all together. However, if it keeps your data safe from threats (inside and out), it’ll be worth the damage control you get to avoid.

If you could use some assistance in securing your network and educating your employees about how scams can be identified, give Decatur Computers Inc. a call. Our professionals are here to help - call 217-475-0226 today.

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Start Using Two-Factor Authentication Everywhere, Today

Getting into my programs or logged onto different websites has been easy enough by using a password management tool, especially since there are settings that can be enabled to remember a specific device. When logging on from a different device, my phone or email is immediately hit with a notification. It’s a PIN, and without the PIN there is virtually no chance of logging in. This might be annoying if my phone isn’t on me and I’m sent a text notification, but let’s be honest, I don’t go anywhere without my phone, it’s my most valuable tool. 

So, you might have tried 2FA before or you might have been endlessly hitting the “ask me later” option that you are prompted with on new software that implemented the additional authentication measures. Whether you decide to use it or not there is one indisputable statement regarding this feature: two-factor authentication makes your accounts more secure. 

What Is Two-Factor Authentication

Even if you haven’t used 2FA, you’ve probably seen it in action. In fact, many sites, like bank accounts, Google, and Facebook might force a type of 2FA on you. If you’ve ever logged into a website from a different computer and then received an email or notification on your phone that a login from an unknown location just happened - that’s two-factor authentication. Albeit, it’s the reactive version that doesn’t do much to prevent others from gaining access to your information. Let’s not rely on being reactive, and look at true two-factor authentication.

By definition, two-factor or multi-factor authentication is an authentication method in which a computer user is granted access only after successfully presenting two pieces of evidence to an authentication mechanism: knowledge, and possession.

Knowledge: This is your password. You’ve memorized it or stored it securely in a password manager. The idea is that only you know it or have access to that information. In events where you don’t know your password, some sites might also accept your full email address or phone number in order to reset your password.

Possession: This is something that you own and almost always have in your possession. This is typically your smartphone, but other methods might have you carrying around a USB thumb drive or an electronic key that generates a random number.

The instantaneous code that is sent provides one more feature. It acts as an informant. If somebody were to log into one of my accounts with my password, I would find out instantly. Even then, they wouldn’t be able to get the PIN from my text message or authenticator app to finish the login process. This tells me I should change my password immediately, but otherwise my account should be safe.

Don’t Assume You are Safe

Enabling two-factor authentication won’t entirely protect you from threats or breaches. If you have two-factor set up on Facebook, Facebook can still get breached and passwords could be stolen. We see this happen all the time, with high profile attacks on large online entities stealing millions of records in a shot.

Following the other password best practices, like using strong passwords and never using the same password on two accounts is critical.

Recently, we saw the launch of Disney+, and it was reported that several thousand users had their brand-new accounts hijacked within hours of the launch of the service. This wasn’t because Disney was hacked; hackers just attempted to log in to steal accounts with emails and passwords they already had from some other data breach. 

Phishing attacks are plaguing millions of inboxes every single day. These attacks replicate the website in which they are impersonating, with a realistic login screen. Users are tricked to go there, fill in their information, and the credentials are directly sent to the cybercriminals.

As previously mentioned, 2FA isn’t the fix-all to cybersecurity. It does however put one more step between you and an ill-willed cybercriminal. Decatur Computers Inc. has many more tips to help your business become more secure. If you would like to talk to one of our experts, give us a call at 217-475-0226. 

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Examining the Relationship Between Professional Services and IT

Didn’t, past tense.

Nowadays, professional services are experiencing a pretty major shift. While expectations were once based on the amount of effort expended on a given task, expectations today are more focused on results. Technology can prove to be a valuable resource when it comes to enabling this shift to happen. The first step a business can take is often to adopt automated processes as a way to improve their efficiency and generate cost savings.

However, there can be hang-ups when a professional service provider offers a more hands-on service, where automation isn’t so much of an option.

That, combined with the fact that many professional services firms can be split into two pretty distinct parts - outward-facing and internal - makes automation tricky to implement. Having said that, there are plenty of other ways that technology can benefit professional service firms and improve their operations. One means of doing so is to make a digital transformation.

A Digital Transformation?

Any shift that goes from an analog-based system to a digital one is considered a digital transformation - something that has been taking place more and more frequently over the past 20 years. The cloud has played a big role in this process - consider how it helps with time and resource management, productivity, collaboration, and archiving information. Plus, there’s the efficiency to these processes that a digital system can add to your operations.

Consider how the following establishments have begun to take advantage of technology to accomplish this.

Medical Practices

Due to mandated requirements, medical practices have seen some considerable IT improvements for the better part of a decade. The results of these improvements have been shown in a few studies. One from 2018 indicated that 60 percent of medical practices that had upgraded their information technology would describe their experience as a positive one, while 23.5 percent described their experience as positive-to-mixed. A relatively tiny eight percent found their technology implementation to be negative.

The nature of the healthcare industry effectively requires participation at every level for technology implementation and transformation to work effectively and accomplish the benefits that healthcare providers would seek to find - like access to electronic health records and other improvements that can cut redundant costs and facilitate more comprehensive care for the patient.

Legal Services

Law firms and legal representatives in general are often steeped in tradition. As one of the oldest professions in the world, there is an established standard that many - if not most - lawyers seem to view as sacred. It really should come as no surprise that the profession has barely changed - but that doesn’t mean that they have no use for technology. Solutions like document management, mobile device management, and other solutions that enable mobility and remote access have proven extremely useful to the legal representative.

Really, any professional services firm that adopts improved technologies is doing so for one underlying reason - to allow them to do whatever it is they do that much more effectively. Would you like to learn more about how technology can be a benefit to you? Give Decatur Computers Inc. a call at 217-475-0226 to speak to one of our professionals.

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Know someone who would benefit from Decatur Computers Inc.? Let us know!

Latest Blog

Trend Micro, the developer of the popular antivirus program, has attracted some unwanted attention after a former employee managed to steal customer data and sell it to scammers. These scammers then use this data to call Trend Micro customers. If you use Trend Micro’s antivi...

Latest News

Decatur Computers Inc. is proud to announce the launch of our new website at http://www.decaturcomputers.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.