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Central Illinois' IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Premium IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Decatur Computers Inc., we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

IT Questions?

If you have questions about whether or not our IT services platform is right for your business, simply complete and submit this form and one of our trusted IT professionals will promptly respond to your query!

What Our Clients Say

  • Saved my WEDDING!
    Residential Client

    This past year I have been planning my wedding, and I have a ton of spreadsheets and documents on my computer pertaining to the “big day”.  I saved everything on an external hard drive just in case. One day I went to get one of the documents off of the hard drive and of course there were no documents in the file. My computer is very old so I have worried about it crashing. I have no clue where to take it to find out what went wrong. I was telling my cousin Steve Turner about it and he suggested Decatur Computers. I took it in, I was only there for about 10 minutes, they had great customer service, said that they would call me in a few days to let me know what they were able to do. I got a call that week, they not only retrieved everything on the hard drive but they also increased the speed of my computer so we were able to wait a bit longer to buy a new one. I would definitely recommend anyone to Decatur computers.

  • These guys do a great job!
    Residential Client

    "These guys do a great job! I took my computer in to be updated and they not only did that but they got rid of all the bugs and viruses and it runs much faster. Then when I got home with the upgrade my printer wouldn’t connect. I called them up and they connected to my computer from their location and within half hour they had me back in service!  It was also kind of funny watching them move the mouse and different things going on the screen while I was sitting here not moving a thing. :)"

  • Excellent service 
    Residential Client

    Decatur Computers has given us excellent service in our computer needs. The staff provides professional, immediate service. A telephone call to them gets immediate help with any of the needs we have had with our current system. We are most happy to have them available, and the prices have been right!

  • Prompt, efficient and affordable computer service
    General Fence

    “Decatur Computers has always provided prompt, efficient and affordable computer service at our home as well as at our place of business. We have also purchased several new computer systems from them and have been very pleased with the products they recommended for purchase. The technicians are always courteous. Any technical issues or problems we have had, they have addressed quickly to ensure that we had minimal down time if any at all. I would highly recommend Decatur Computers to anyone whether it be for residential or business services.”

  • The staff is very professional.
    Owner/Operator, Starship Billiards and Buffalo Agency Inc.

    “I run two small companies and have relied on Decatur Computers for over 7 years. The staff is very professional. One business runs a POS system the other data management . They are fantastic with both. There has never been a problem they cannot fix, even though both systems are very different. I would strongly recommend them to anyone for whatever they need.”

  • Great service and fair pricing!
    CEO,  EHC Admin Service

    “I have worked with Decatur Computers for over 10 years. I have always had great service and fair pricing. Now that I have my own home based business I am looking forward to the continued relationship. The staff is always courteous whether it is on the phone, in shop or off site. I know that I can count on them to fix my problem or answer my question.”

  • I would highly recommend Decatur Computers Inc.
    Plant Director/Operator, Jacobs Field Service

    With today’s technology advancing so fast it is nice to know there is a one stop shop for all technology problems.  I personally have gained a lot of knowledge and had the best assistance with all my computer and software issues I have encountered.  I would highly recommend Decatur Computers for anyone’s personal and business needs.  As I always say ‘Why try to fix your own computer when that is what Decatur Computers does'”

  • Go Above and Beyond

    Decatur computer and their staff go above and beyond to serve their customers. Mathew was very friendly and informative through the repair process. I received emails through the entire process updating me on the progress of my repair. I would highly recommend Decatur computer to anyone i know for repairs or upgrades. Thanks again to Mathew his great customer service and hard work.

Latest Blogs

Like Many Business, Entertainment is Seeing Big Shifts

The easiest way to see this trend in action is the reliance on streaming services for media consumption. Rather than pay for cable television, users would rather stream YouTube, Netflix, and Hulu. These new trends have made it more feasible for even fledgling content creators to get their products in front of audiences without depending on major distributors, resulting in a huge change in the way that people consume content they find on these platforms.

Prior to these new platforms growing in popularity, content creators generally had to go through a long and tedious process to get their products in front of anyone. They had to go through distributors for anyone to see their content, giving the distributor the power to purchase or lease the content, as well as make deals with advertising agencies and marketing organizations to bring in huge amounts of capital. There are still a lot of content distributors that go through this process, but it’s easier to avoid in today’s online content market. Many creators are beginning to put out their own paid services to collect their own revenue from online consumer demand.

While media companies relied on the scarcity of content in order to thrive in the past, this influx of new content creators and content platforms has ushered in a considerable change in the way technology is used. In particular, there are three ways that technology has driven the growth of content platforms and media consumption:

Shift #1: Media is On the Move
Mobile devices are more popular nowadays than they have ever been, and with this trend comes an increase in mobile device use for consuming media while on the go. Cisco predicts that mobile computing will drive a quarter of all video traffic by 2021. With this increase in mobile availability for streaming, more users will be able to take advantage of these services moving forward.

Media companies are now starting to roll out vMVPDs, also known as virtual Multichannel video programming distribution services. This gives users the ability to consume content on a number of devices, further customizing the way that users access it. With services like Sling TV, DirecTV Now, and Playstation Vue, there is no shortage of content streaming services. That being said...

Shift #2: Cord Cutters Are on the Rise
Cable companies used to have a monopoly on the way users consumed media, but thanks to streaming services, many users are opting to simply “cut the cord” and opt out of cable. They do this because they would rather have the on-demand services associated with streaming services. The most notable numbers associated with this have to come from the fact that cord cutting has increased by 33 percent so far in 2018 alone. While there are 186 million U.S. adults watching television through cable, satellite, or telecom-provided pay TV services, there are 33 million cord cutters, an increase of 3.8 percent--up from 2017’s drop rate of 3.4 percent.

Shift #3: Data Will Fuel Content Creation
Companies that distribute media collect a lot of data from their viewers. This data is then passed on to content creators, so they can make more informed decisions regarding what kind of content they produce. This alters advertising and the content creation process itself, as knowing what people want allows organizations to get the most return on their investment, as well as minimize production costs. While companies would once have to create many different kinds of shows and hope that one of them yields results, this isn’t necessarily the case any longer.

Televised sports are a great example of how networks and audience satisfaction can change through technology. Sports broadcasts use augmented reality to break down plays and analyze player movements, and thanks to mobile applications, viewers can engage with the content in new ways through analytics delivered in real time and data visualization.

What do you think the next big data initiative is for media consumption and streaming services? Let us know in the comments.

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Tip of the Week: Why Optimization Is Key to Your Success

What Does Optimization Require?
Optimization of your operations is key to remain successful in an increasingly competitive market. This optimization will require you to do three things:

  • Identify, understand, and accept the way to optimize your business.
  • Change your focus to meet the demands of your market and clients.
  • Give your employees the power and tools to succeed.

These three requirements may sound fairly vague, but there are plenty of ways that you can adjust your business to embrace them.

Practically Using Business Optimization Practices
To better understand the three requirements of optimization, it may help to review a few real-life scenarios in which these optimization practices would appear.

Identify, understand, and accept the way to optimize your business.
The first key to optimizing your business is to understand what about it can be improved. Through careful analysis of your processes, you will be able to identify where your inefficiencies lie. From there, you can identify whether something is necessary to your business, or is ultimately just wasting time and resources. Then you can determine if an improvement can be made, or if it should just be abandoned. With this knowledge, you can trim the fat from your processes and boost their efficiency.

For example, perhaps there is a member of your business who needs to approve projects at every stage before progress can continue, but this member is exceptionally busy and therefore can’t always review things efficiently. This would most likely hold back your progress. Understanding this could lead to a reexamination of your process, and the determination that approval may not be necessary beyond the initial implementation of a project and the final confirmation to put it into action, saving everyone involved some time and stress.

Changing focus to meet the demands of your market and clients.
While you may view your business as the culmination of a personal goal and the means to put food on the table, your audience is going to have a much different impression. The way they see it, you’re there to provide them with what they need, whether that’s a particular product or service. Since your business can’t really exist without them, their priorities will have to come first.

Automation provides a few simple methods of ensuring that you know what those priorities are, and that your audience finds your business effective at fulfilling them. This is especially true where issue reporting is concerned. Let’s face it, while the first report is useful, the rest quickly become a distraction as the issue is resolved - plus, you have to acknowledge that the report was received. The right IT can help you optimize this process as much as possible by handling these responses through automation, letting you better spend your time solving the problem.

Give your employees the power and tools to succeed.
Want to know the biggest flaw that the members of your workforce all share, including you? You’re all human beings, which makes you inherently flawed and prone to mistakes. The right technology solutions can help to make sure that your entire team is managed properly, given a comprehensive schedule to keep each of them on track and their processes standardized.

These solutions can have the added benefit of providing you with the data needed to further optimize your workflows, boosting productivity, and reducing the stress put on your employees.

Are you ready to optimize your IT? Give Decatur Computers Inc. a call at 217-475-0226, and keep coming to our blog for more handy tips and content.

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Does Messaging Actually Slow Down Productivity?

Why Instant Messaging?
For a better grasp on why the instant message is rising in popularity now, it helps to look at the changing face of the average employee. Workplaces are increasingly filled with members of Generation Y, who had a front-row seat to the introduction of instant messaging on a personal scale. As a result, these employees are more accustomed to quick, to-the-point, and (most crucially) rapid communications; something that email solutions aren’t always known for.

More to the business side of things, the inherent boost to productivity that instant messaging provides is hard to ignore, as are the benefits that even the typical approach to the instant message has when directly compared to email. Furthermore, because more businesses are adopting these solutions, their security has become a priority to their developers. At the rate that security is improving, instant messaging solutions could soon be as (if not more) secure than email.

This is not to say, of course, that business email is likely to be totally replaced by instant messaging anytime soon. This is to say that email will likely shift to be used more for external communications, while business messaging applications will probably be the way that internal communications are handled.

So How Does Instant Messaging Influence Productivity and Office Culture?
The benefits of using a more “chat”-based interface to collaborate within an organization are by no means a new discovery. A study by the McKinsey Global Institute released in 2012 reported that, with managing email and collaboration attempts taking a respective 28 and 20 percent of an average employee’s week, a messaging platform for business use would be a huge benefit.

These conclusions have proven to be prophetic, with instant messaging and chat being used in businesses everywhere to provide the benefits promised while also promoting the development of a discussion. However, in order for these results to stay true in your business, you need to make sure that these tools are not abused. We’ve compiled a few suggestions on how to keep your company chat a place of productivity.

Establish Channels for Non-Business Interests
As counterintuitive as it may sound, keeping communications in the workplace strictly work-related can ultimately hurt your overall productivity. However, once a conversation in one of these messaging apps deviates from a business-related topic, it can be impossible to salvage it. One way to balance this out is to establish certain conversations for business-only matters, and others for employees to bond over common interests and casual topics.

Nix Gossip from the Get-Go
However, while a bit of casual conversation can ultimately benefit productivity in the office, the wrong kinds can just as easily eliminate it and eventually cause greater issues for the business over time. Make sure that every employee is aware that there is a zero-tolerance policy on gossip and inappropriate over-sharing. This will help you protect both your employees, and your business as a whole.

Have the Right Amount of Fun
Along with the rise of instant messaging, the use of emojis and memes in communications has also increased. While they can be incredibly efficient at communicating a message, certain ones communicate things that have no place in the business environment. Furthermore, the temptation to overuse these alternatives to text can be overwhelming, and reduce a conversation to a time-wasting and distracting search to find the silliest image to share.

Disconnect If Need Be
We get it - sometimes you need to be able to work without the interruption of notifications. Don’t be afraid to turn them off for a little while to accomplish something greater.

For more ways to improve your communications, productivity, and other business processes, keep reading our blog, or reach out to Decatur Computers Inc. by calling 217-475-0226.

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Know someone who would benefit from Decatur Computers Inc.? Let us know!

Latest Blog

Technology has changed the way that the average user has consumed media. “Binging” is one of the primary ways that many users want to consume media, watching an entire season of television in one sitting. People want to consume content on their own terms, doing it when they ...

Latest News

Decatur Computers Inc. is proud to announce the launch of our new website at http://www.decaturcomputers.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.