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Central Illinois' IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Premium IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Decatur Computers Inc., we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

IT Questions?

If you have questions about whether or not our IT services platform is right for your business, simply complete and submit this form and one of our trusted IT professionals will promptly respond to your query!

What Our Clients Say

  • Saved my WEDDING!
    Residential Client

    This past year I have been planning my wedding, and I have a ton of spreadsheets and documents on my computer pertaining to the “big day”.  I saved everything on an external hard drive just in case. One day I went to get one of the documents off of the hard drive and of course there were no documents in the file. My computer is very old so I have worried about it crashing. I have no clue where to take it to find out what went wrong. I was telling my cousin Steve Turner about it and he suggested Decatur Computers. I took it in, I was only there for about 10 minutes, they had great customer service, said that they would call me in a few days to let me know what they were able to do. I got a call that week, they not only retrieved everything on the hard drive but they also increased the speed of my computer so we were able to wait a bit longer to buy a new one. I would definitely recommend anyone to Decatur computers.

  • These guys do a great job!
    Residential Client

    "These guys do a great job! I took my computer in to be updated and they not only did that but they got rid of all the bugs and viruses and it runs much faster. Then when I got home with the upgrade my printer wouldn’t connect. I called them up and they connected to my computer from their location and within half hour they had me back in service!  It was also kind of funny watching them move the mouse and different things going on the screen while I was sitting here not moving a thing. :)"

  • Excellent service 
    Residential Client

    Decatur Computers has given us excellent service in our computer needs. The staff provides professional, immediate service. A telephone call to them gets immediate help with any of the needs we have had with our current system. We are most happy to have them available, and the prices have been right!

  • Prompt, efficient and affordable computer service
    General Fence

    “Decatur Computers has always provided prompt, efficient and affordable computer service at our home as well as at our place of business. We have also purchased several new computer systems from them and have been very pleased with the products they recommended for purchase. The technicians are always courteous. Any technical issues or problems we have had, they have addressed quickly to ensure that we had minimal down time if any at all. I would highly recommend Decatur Computers to anyone whether it be for residential or business services.”

  • The staff is very professional.
    Owner/Operator, Starship Billiards and Buffalo Agency Inc.

    “I run two small companies and have relied on Decatur Computers for over 7 years. The staff is very professional. One business runs a POS system the other data management . They are fantastic with both. There has never been a problem they cannot fix, even though both systems are very different. I would strongly recommend them to anyone for whatever they need.”

  • Great service and fair pricing!
    CEO,  EHC Admin Service

    “I have worked with Decatur Computers for over 10 years. I have always had great service and fair pricing. Now that I have my own home based business I am looking forward to the continued relationship. The staff is always courteous whether it is on the phone, in shop or off site. I know that I can count on them to fix my problem or answer my question.”

  • I would highly recommend Decatur Computers Inc.
    Plant Director/Operator, Jacobs Field Service

    With today’s technology advancing so fast it is nice to know there is a one stop shop for all technology problems.  I personally have gained a lot of knowledge and had the best assistance with all my computer and software issues I have encountered.  I would highly recommend Decatur Computers for anyone’s personal and business needs.  As I always say ‘Why try to fix your own computer when that is what Decatur Computers does'”

  • Go Above and Beyond

    Decatur computer and their staff go above and beyond to serve their customers. Mathew was very friendly and informative through the repair process. I received emails through the entire process updating me on the progress of my repair. I would highly recommend Decatur computer to anyone i know for repairs or upgrades. Thanks again to Mathew his great customer service and hard work.

Latest Blogs

Defining the Different Types of Collaboration

Defining Collaboration
Some people use the word “collaboration” in the same way as the word “communication,” but they are not necessarily synonymous. Collaboration is the act of people working together as a team toward a goal, while communication is the act of sharing thoughts and ideas with others. Communication facilitates collaboration, but doesn’t define it. Here are the various levels of collaboration that a business can use to its advantage:

  • Simple Collaboration: In its most basic form, collaboration looks like quick communications initiated by instant messages or other similar technology. These kinds of tools can still be misused to create distractions, but they can expedite productivity and communication toward a specific goal.
  • Document Collaboration: Document collaboration brings the previous concept and implements it on a document level, giving multiple users the ability to work on a single document toward an end goal. This can benefit the task at hand and make sure collaboration happens, whether your employees are in the same room or miles apart.
  • Structured Collaboration: Meetings might not be everyone’s favorite thing about the workday, but it’s inevitable that they must happen at some point or another to ensure that people are working toward common goals. Meetings give users the ability to express their feelings or ideas on certain topics, and forms can be used to capture these ideas to gauge interest. By their nature, meetings are designed as collaborative exercises that promote transparency and communication, but only if there is structure to them.

Why Is Collaboration Important?
If a business takes measures to support collaboration in the workplace, it can expect to see improvements to productivity. When more people work on a project, you get more brain power and more thoughts or feedback on it. This can be effective for determining solutions to problems and thinking outside of what employees might normally consider. Collaboration tools can further aid in this process, giving employees more access to solutions and each other.

For information on how you can implement collaboration tools for your business, the professionals at Decatur Computers Inc. can help. To learn more, reach out to us at 217-475-0226.

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Social Media Pros and Cons

Benefits
If a business owner was to sit and consider the beneficial characteristics of social media for their business it wouldn’t take long to ascertain that the main draw of the technology is that the people that buy the product or service (or would buy it) are on social media. No matter what type of advertising the organization has done up until now, having access to the people that would be interested in the offerings is a massive win. With over 50 percent of adults actively using multiple social media sites, any business has an opportunity to access their customer’s attention, a revelation for the modern business.

Another benefit for the use of social media is the nature of social media itself. Being able to understand what people like/dislike, products they will/won’t buy, and services they will/won’t subscribe to can help an organization alter their offerings to make them more attractive; or, at the very least, give marketers a strategy about how to go about presenting their offerings on social media.

Finally, while social media is free, per say, businesses that use it typically pay to advertise or promote the content they share. It gives any business the ability to target their marketing investments to touch the people that would most likely be interested in a product or service. This provides a litany of benefits including:

  • Knowledge about customers/prospects
  • Interaction with customers/prospects
  • Increased traffic to a company website or store
  • Increased sales leads (and therefore increased sales)
  • Promotion of a business’ authority
  • Promotion of a business’ willingness to help others
  • And many more

While this technology is largely divisive for individual, for the modern business using its benefits only serves to benefit the entire business.

Detriments
The use of social media is not all good for a business, however. While it does give the business a platform to interact with customers, customers are still people and some of them will frustrate marketers. What’s worse is that since social media is constantly evolving, it is not always easy to ascertain whether or not the practices in use are working until they do.

Another problem with social media is that tracking its ROI takes a lot of time. The idea is to be more accessible by the average customer, but since this theory only provides a business with marginal success most of the time, they have to be able to measure how well their social media investments are tracking. If a business lacks a concrete strategy in which to use the platform, it may see their return off their social media investments plummet, which often leads to social media neglect. With 92 percent of millennials expecting every business to have a Facebook presence, not having one can actually be a major problem.

Finally, the worst part of social media for any business is the cost they see in a loss of productivity. Over three-quarters of all SMB employees use social media. That is a massive number. If the average user spends 15-to-30 minutes a day looking at their social accounts, whether that be scrolling down their Facebook, Twitter, or Instagram walls, or watching a funny video on YouTube, they are costing their companies a lot of money. Furthermore, nearly one-third of U.S.-based SMBs have had to deal with malware propagated via social media.

Today, there are two schools of thought on the distraction. One is that since everyone uses social media, that some businesses have begun to give their staff social media breaks, where they are allowed to do what they have to do online. The other, and much more prevalent view is that using social sites on company time is akin to theft. From the employer's perspective, even if their employees only use social media for five minutes - that five minutes multiplied over 200+ working days per year is a whole lot of distraction. With more and more studies showing that it takes time after being distracted to get back focused again, that’s a lot of time and potential cost incurred by the company for something seemingly minor. If this theory is to be believed, then employees are costing companies thousands or even millions of dollars every year, by just being on social media.

How to Manage Social Media Use
Obviously, the people that manage and use your company’s social media need to have access to it. Since it is a big portion of these people’s jobs, and important to your business’ online success, blocking social media across the network isn’t an option. If you are one a business owner that believes that you are missing out on significant revenue as a result of your workers addiction to social media sites, you have options.

You can try and implement a soft ban, which entails not allowing these sites access on any company-owned device. This would still allow your staff to utilize their personal devices to use their social sites. This could reduce the amount of distraction on your team.

Another option would be to put a complete ban on social media (except for essential employees). While this would be the most effective at avoiding wasteful social media-related behavior, it could also backfire on you. Many of today’s workers don’t feel complete without access to their social accounts and would quickly become disgruntled if they had access to social media one day, and had it blocked the next. This strategy is one that may work best in a workplace that has a limited amount of workers, since you would probably be more apt to be involved in your company’s social media use.

Whichever strategy you choose, you will need technology that allows you to control website access. A content filtering solution allows IT administrators to whitelist and blacklist websites per user, giving any organization the ability to control what their staff can access and what they can’t. For more information about acquiring a content filtering solution, or any other software solution that can help your business be more profitable, contact Decatur Computers Inc. today at 217-475-0226.

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Technology Basics: SSID

Wireless Connections
With the popularity of mobile devices, wireless communications are more important than ever before. It doesn’t matter if you’re in the office, at home, or out and about while traveling; security will be a major concern. That’s not the point we’re making here, though. We’re discussing wireless networks, which are defined by their Service Set Identifier, or SSID.

Each of the SSIDs you see on your device is the name of a wireless network that your device is in range of. These networks should be protected by a password, but security isn’t really the point of the SSID, as it’s meant to help you determine which connection belongs to you.

How and Why to Change Your SSID
It’s generally only beneficial to change the SSID of your wireless network specifically because it makes it more difficult for a hacker to get into it without the password. Furthermore, it provides a way to identify the network from others nearby. You can change your SSID by entering your router’s IP address into your web browser and typing in the access credentials. These are generic by design to make it easy for users to change their settings, and you’ll find these on your device. You can then alter the SSID and password as you see fit, being sure to keep in mind that the SSID is case-sensitive up to 32 characters.

Assigning Multiple SSIDs
The option is also there to configure your router to support several different networks by using separate SSIDs. This helps if you want to protect your business’ internal information while still allowing visitors in your office. Think of it like your “guest” network.

For more assistance with your wireless networks, reach out to Decatur Computers Inc. at 217-475-0226.

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Know someone who would benefit from Decatur Computers Inc.? Let us know!

Latest Blog

Collaboration is critical to the success of businesses both big and small, from the newest of startups to the grandest of enterprises. It’s true that there are very few businesses that are successful without collaboration, yet on an organizational level, there is a lot to co...

Latest News

Decatur Computers Inc. is proud to announce the launch of our new website at http://www.decaturcomputers.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.