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Central Illinois' IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Premium IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Decatur Computers Inc., we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

IT Questions?

If you have questions about whether or not our IT services platform is right for your business, simply complete and submit this form and one of our trusted IT professionals will promptly respond to your query!

What Our Clients Say

  • Saved my WEDDING!
    Residential Client

    This past year I have been planning my wedding, and I have a ton of spreadsheets and documents on my computer pertaining to the “big day”.  I saved everything on an external hard drive just in case. One day I went to get one of the documents off of the hard drive and of course there were no documents in the file. My computer is very old so I have worried about it crashing. I have no clue where to take it to find out what went wrong. I was telling my cousin Steve Turner about it and he suggested Decatur Computers. I took it in, I was only there for about 10 minutes, they had great customer service, said that they would call me in a few days to let me know what they were able to do. I got a call that week, they not only retrieved everything on the hard drive but they also increased the speed of my computer so we were able to wait a bit longer to buy a new one. I would definitely recommend anyone to Decatur computers.

  • These guys do a great job!
    Residential Client

    "These guys do a great job! I took my computer in to be updated and they not only did that but they got rid of all the bugs and viruses and it runs much faster. Then when I got home with the upgrade my printer wouldn’t connect. I called them up and they connected to my computer from their location and within half hour they had me back in service!  It was also kind of funny watching them move the mouse and different things going on the screen while I was sitting here not moving a thing. :)"

  • Excellent service 
    Residential Client

    Decatur Computers has given us excellent service in our computer needs. The staff provides professional, immediate service. A telephone call to them gets immediate help with any of the needs we have had with our current system. We are most happy to have them available, and the prices have been right!

  • Prompt, efficient and affordable computer service
    General Fence

    “Decatur Computers has always provided prompt, efficient and affordable computer service at our home as well as at our place of business. We have also purchased several new computer systems from them and have been very pleased with the products they recommended for purchase. The technicians are always courteous. Any technical issues or problems we have had, they have addressed quickly to ensure that we had minimal down time if any at all. I would highly recommend Decatur Computers to anyone whether it be for residential or business services.”

  • The staff is very professional.
    Owner/Operator, Starship Billiards and Buffalo Agency Inc.

    “I run two small companies and have relied on Decatur Computers for over 7 years. The staff is very professional. One business runs a POS system the other data management . They are fantastic with both. There has never been a problem they cannot fix, even though both systems are very different. I would strongly recommend them to anyone for whatever they need.”

  • Great service and fair pricing!
    CEO,  EHC Admin Service

    “I have worked with Decatur Computers for over 10 years. I have always had great service and fair pricing. Now that I have my own home based business I am looking forward to the continued relationship. The staff is always courteous whether it is on the phone, in shop or off site. I know that I can count on them to fix my problem or answer my question.”

  • I would highly recommend Decatur Computers Inc.
    Plant Director/Operator, Jacobs Field Service

    With today’s technology advancing so fast it is nice to know there is a one stop shop for all technology problems.  I personally have gained a lot of knowledge and had the best assistance with all my computer and software issues I have encountered.  I would highly recommend Decatur Computers for anyone’s personal and business needs.  As I always say ‘Why try to fix your own computer when that is what Decatur Computers does'”

  • Go Above and Beyond

    Decatur computer and their staff go above and beyond to serve their customers. Mathew was very friendly and informative through the repair process. I received emails through the entire process updating me on the progress of my repair. I would highly recommend Decatur computer to anyone i know for repairs or upgrades. Thanks again to Mathew his great customer service and hard work.

Latest Blogs

Scam Claims to Have Compromising Video… of You

For a bit of background, it is important to recognize that a full 30 percent of the Internet is made up of pornographic materials. That 30 percent is not short of visitors, either - websites featuring adult content draw more traffic than Amazon, Twitter, and Netflix do together. This prevalence is one of the reasons that this email scam has been as effective as it has.

How the Scam Works
Like most scams, the purpose of this one is to extort money from its victims. A popular way to do this (among criminal circles, of course) is to blackmail them with some piece of information that they would prefer hidden - the more scandalous, the better. This scam claims that the sender of an email has just that information on you.

This scam starts with an email appearing in an inbox:

“You don’t know me and you’re thinking why you received this email, right?

Well, I actually placed a malware on the porn website and guess what, you visited this web site to have fun (you know what I mean). While you were watching the video, your web browser acted as a RDP (Remote Desktop) and a keylogger which provided me access to your display screen and webcam. Right after that, my software gathered all your contacts from your Messenger, Facebook account, and email account.

What exactly did I do?

I made a split-screen video. First part recorded the video you were viewing (you’ve got a fine taste haha), and next part recorded your webcam (Yep! It’s you doing nasty things!).

What should you do?

Well, I believe, $1400 is a fair price for our little secret. You’ll make the payment via Bitcoin to the below address (if you don’t know this, search “how to buy bitcoin” in Google).”

The user is then given an address and case-sensitive alphanumeric code into which they are to deposit the sizable ransom. They are advised to use the copy/paste function to make sure the code is correct. Finally, the email ends with a warning:

“Important:

You have 24 hours in order to make the payment. (I have an unique pixel within this email message, and right now I know that you have read this email). If I don’t get the payment, I will send your video to all of your contacts including relatives, coworkers, and so forth. Nonetheless, if I do get paid, I will erase the video immidiately [sic]. If you want evidence, reply with “Yes!” and I will send your video recording to your 5 friends. This is a non-negotiable offer, so don’t waste my time and yours by replying to this email.”

One thing is for sure: this would be an extremely unsettling email to open your inbox to find. Regardless of which of its many versions you may encounter, it will deliver the same ultimatum: deliver the Bitcoin to me, or I deliver this to everyone in your life.

Don’t Get Excited
This would be a really scary threat, if it was real. There was no video filmed of you, and while the password is one that you once used, it comes from a decade-old hacked database. This threat is little more than that - a threat - but there are still lessons to be learned from an attempt like this.

This scam has been considerably successful, netting over $250,000 over the course of a few weeks, which means that scams like this will continue, and that plenty of people don’t change their passwords the way they should. However, it is also legitimately scary to consider what might happen if this threat someday wasn’t a threat - after all, almost every device today comes with a built-in front facing camera. As a result, it will be hard to be sure that there isn’t footage of you - compromising or otherwise - floating around in some cybercriminal’s system someday.

How to Protect Yourself
Proactive measures are key to foiling any attack like this, especially in regard to your passwords. Properly managing your passwords should be a priority - follow best practices and use different ones, changing them often - and if you have difficulty remembering them, use a password manager to remember them for you.

Plus, you may want to strongly consider covering up your webcam when not intentionally using it. That way, it won’t matter so much how you choose to spend your time.

Regardless, we get it. It can be really hard to keep up with each and every threat and attack that’s out there, between sextortion, ransomware, and all the others. That’s part of the reason that Decatur Computers Inc. is here. We do everything we can to protect our clients from compromise, including education and practical defenses. Give us a call at 217-475-0226 to learn more.

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Technology Basics: Blue Screen of Death

The Causes of the Blue Screen of Death
A blue screen of death happens when your desktop’s hardware or drivers malfunction. They are typically not caused by software, but they can sometimes be caused by low-level applications in the Windows kernel. This tends to explain why an application crashing doesn’t necessarily mean that your operating system crashes with it. On the hardware end, however, if that were to crash, it creates a situation where your business’ applications will be force-stopped, potentially deleting unsaved data and other information.

The only way to resolve the blue screen of death is to restart the computer, but at that point, how much data has actually been lost? It’s a situation that no business owner wants to find themselves in.

Thankfully, there is a way to see what causes the blue screen of death. Upon crashing, Windows creates a file with information about what caused the crash. However, you might not know what to do with this file. If not, don’t worry about it. Decatur Computers Inc. has your back. Here are some slick tips for helping you figure out the cause of your blue screen of death.

  • Update your drivers: If a driver is out of date, you can see if it’s the issue by updating it.
  • Scan your systems: Malware and viruses can often create issues for organizations, including the blue screen of death.
  • Boot up in safe mode. This boots your operating system in a barebones mode, allowing you to determine if the issue is an unnecessary software or in your root files.
  • Check for hardware issues: If your computer is having memory problems, you can find out by looking at the task manager. Also pay attention to odd sounds or spikes in temperature.

If you’ve tried all of the above options, don’t hesitate to reach out to Decatur Computers Inc. for additional assistance. We can help your business resolve any issues with your IT. To learn more, reach out to us at 217-475-0226.

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Your Emails Won’t Be Secure Without these Safeguards

We’ll discuss some of the various measures you can take to keep your email communications as secure as possible, including encryption, spam protection, and employee awareness.

Email Encryption
Encryption plays a key role in defending your organization’s data from outside eyes. The way that it works is relatively simple to understand. Data sent on an unencrypted connection can be viewed while it’s in transit, making this kind of communications easy enough to intercept. When data is sent along an encrypted connection, the data is scrambled for all those who don’t have the encryption key to unscramble it. This means that even if someone does manage to steal data while it’s in motion, they won’t be able to read it or decipher it without the encryption key found on the recipients’ end.

Depending on your industry, you might even be required to equip your systems with encryption protocols to keep data secure while it’s being sent. Examples include healthcare, government, and other highly sensitive industries that handle confidential information.

Spam Protection
When there are employees using email, there will always be spam messages and phishing attacks that could potentially expose sensitive information or credentials to would-be hackers. It’s a necessity that your organization has an enterprise-level spam protection solution filtering messages that hit your inbox. This essentially minimizes the chance that someone will click on a malicious link or download a suspicious attachment in a spam message. Since spam can be sent to countless users all over the world with the click of a button, it’s an ideal way for hackers to spread their influence without much work.

Phishing attacks, on the other hand, are more difficult to protect against, as they have to be identified as malicious before they can be handled properly. Scammers can personalize messages to the user and get them to act impulsively when exposed to them, creating situations where an otherwise good employee would expose your organization out of fear that they would get into trouble for not acting. This is where the next part of email security comes into play: employee training.

Conditioning Your Employees for Security
As is the case with most network security, you can’t truly achieve it without the help of your employees. Since they are the ones handling your organization’s data in email, they need to be aware of how their actions could expose your business to malicious entities. One way you can do this is by providing them a list of best practices to check for when in doubt of an email’s authenticity. You should have them look for the following:

  • Sender email address: If the email address comes from an obscure email domain that doesn’t have any rhyme or reason to it, it’s likely that it’s a spam message.
  • The sender’s intent: If the sender is urging you to take immediate action, like paying a bill or claiming a reward, think twice before clicking on any links or making any payments.
  • Spelling and grammar: Often times hackers come from countries where English isn’t necessarily their first language, making emails from them filled with spelling and grammar errors. If the message doesn’t look professional, it’s best to avoid it.
  • Unrequested attachments: Hackers like to spread threats like malware and viruses through email attachments. If you receive a message with an unrequested attachment, think twice before downloading it. Double-check who it comes from and whether or not it’s legitimate.
  • Sketchy links: Before clicking on any links in an email, hover the mouse over it to see where the link goes. If it doesn’t go where the link says it goes, don’t click the link.

Of course, the biggest thing to keep in mind is when in doubt, ask your IT department about the message. This is especially the case if the message seems to be from Windows support or an IT company asking to remote into the device. If your business wants to get started protecting its assets and reinforcing email security, look no further than Decatur Computers Inc.. To learn more, reach out to us at 217-475-0226.

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Know someone who would benefit from Decatur Computers Inc.? Let us know!

Latest Blog

Every business (and every individual, for that matter) needs to be wary of Internet scams and other online tricks. This is because those scammers are wily and have many means of finding a user in a compromising position… or so they claim in a recent scam.

Latest News

Decatur Computers Inc. is proud to announce the launch of our new website at http://www.decaturcomputers.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.